Privacy Policy
Effective Date: March 3, 2026
Privacy Policy
Effective Date: March 3, 2026
1. Introduction
The LevelUp Writer service is provided by Velocia, Inc. (“Velocia”, “we”, “us”, or “our”). We value your privacy and are committed to protecting the information of our users.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the LevelUp Writer application and website located at:
This Privacy Policy is incorporated into and subject to Velocia’s Terms of Service. Your use of LevelUp Writer and any personal information you provide through the service is governed by this Privacy Policy and our Terms of Service.
Special Notice for International Users
LevelUp Writer is hosted in the United States and is intended for users located in the United States.
If you access the service from the European Union, Asia, or other regions with laws governing personal data collection and use that differ from U.S. law, you acknowledge that your information will be transferred to and processed in the United States and you consent to that transfer.
2. Information Velocia Receives from You
You may provide personally identifiable information to Velocia when you:
- Create an account
- Contact customer support
- Use the LevelUp Writer application
- Purchase subscriptions or services
This information may include:
- Name
- Email address
- Account profile information
- Payment information and billing address (when purchasing services)
- Communications with our support team
Velocia may also collect optional demographic information such as:
- Age
- Preferences
- Interests
3. Information Velocia Collects Automatically
Account Information
When you register for and use LevelUp Writer, we collect information associated with your account and your activity within the platform.
Personal Content
We collect content that users create within the platform, including:
- Essays
- Writing drafts
- Edits and revisions
- Messages exchanged with the AI mentor
- Feedback and communications
Usage Information
We may collect information regarding how you interact with the service, including:
- Features used
- Time spent using the service
- Frequency and duration of sessions
- Content interactions
- Platform performance metrics
Cookies
When you visit LevelUp Writer, we may place cookies on your device.
Cookies are small data files stored by your browser that help us:
- Remember your preferences
- Maintain login sessions
- Improve site performance
- Analyze usage patterns
You may disable cookies through your browser settings, although some features of LevelUp Writer may not function properly if cookies are disabled.
Log File Information
Our servers automatically record certain information when you visit the website, including:
- Internet Protocol (IP) address
- Browser type
- Browser language
- Referring and exit pages
- Device information
- Date and time of visits
- Pages viewed
- Time spent on pages
Analytics
We use Google Analytics to understand how users interact with our website and services.
Google Analytics collects information such as:
- Pages visited
- Time spent on pages
- Browser and device characteristics
- General geographic region
This information is collected in aggregate form and is used to improve our service.
4. AI Processing and Use of Artificial Intelligence
LevelUp Writer uses artificial intelligence to assist students with writing instruction and feedback.
User writing submitted through the platform may be processed by third-party AI models, including models provided by Anthropic.
These AI systems analyze student writing in order to:
- Provide feedback
- Assist with brainstorming
- Suggest improvements
- Help guide the writing process
Important notes regarding AI processing:
- AI models process user content in order to generate responses.
- Velocia does not use student writing to train its own AI models.
- AI providers are contractually restricted from using submitted content to train their models.
AI-generated responses are provided as educational guidance and may not always be accurate or complete.
Users should review AI-generated suggestions carefully and exercise their own judgment when using them.
5. Student Data and Educational Use
LevelUp Writer is designed for use by students, educators, and educational institutions.
When used within a classroom or school environment:
Teachers and instructors may have access to certain student data in order to support instruction, including:
- Student essays
- AI mentor conversations
- Writing drafts and revisions
- Writing progress snapshots
- Writing activity within assignments
This information allows educators to:
- Evaluate student writing development
- Monitor engagement with the writing process
- Support learning outcomes
Velocia supports responsible handling of student data and aims to align with the privacy principles reflected in the Family Educational Rights and Privacy Act (FERPA) where applicable.
Educational institutions remain responsible for ensuring their use of LevelUp Writer complies with applicable student privacy laws.
6. How Velocia Uses Information
We use collected information to:
- Provide and operate LevelUp Writer
- Authenticate users and manage accounts
- Deliver AI writing assistance
- Improve the functionality of the platform
- Analyze platform usage
- Provide customer support
- Notify users of service updates or changes
- Detect and prevent fraud, abuse, or misuse
We may also analyze aggregated usage data to improve features, performance, and user experience.
7. When Velocia Discloses Information
Velocia does not sell personal information to third parties.
We may disclose information in the following situations.
Service Providers
We may share information with trusted third-party service providers who assist in operating the platform, including:
- AI infrastructure providers
- Cloud hosting providers
- Payment processors
- Analytics providers
These service providers are required to protect user data and process it only for the purposes we specify.
Legal Compliance
We may disclose information if required by law or if we believe disclosure is necessary to:
- Comply with legal obligations
- Respond to court orders or subpoenas
- Protect the rights or safety of users
- Enforce our Terms of Service
- Investigate fraud or misuse
Business Transfers
If Velocia is involved in a merger, acquisition, asset sale, or bankruptcy, user information may be transferred as part of that transaction.
8. Your Choices
You may decline to provide personal information, although doing so may limit access to certain features.
You may:
- Update your account information through your profile
- Request corrections to inaccurate information
- Request deletion of your account and associated data
To make requests regarding your data, contact:
9. Data Security
Velocia uses commercially reasonable safeguards to protect personal information, including:
- Technical safeguards
- Administrative safeguards
- Access controls
- Security monitoring
However, no method of transmission or storage is completely secure. Users transmit information at their own risk.
If a security breach occurs, we may notify affected users electronically or through notices posted on the website.
10. Data Retention
We retain personal information only as long as necessary to provide our services and comply with legal obligations.
Student writing content is retained while an account remains active.
If a student closes their account or requests deletion, their writing content will be removed from our systems within a reasonable period of time, except where retention is required by law.
11. Children’s Privacy
LevelUp Writer is intended for users 13 years of age or older.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected without parental consent, we will take steps to delete that information.
12. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time.
Changes will be reflected by updating the Effective Date at the top of this document.
Your continued use of LevelUp Writer after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Velocia, Inc.
Email:
support@levelupwriter.com